Why should you read this document?
During the course of dealing with us, we will ask you to provide personal information relating to your circumstances so that we can introduce you to an appropriate third-party FCA-regulated mortgage or insurance adviser (Your Personal Data).
This Privacy Notice explains how we collect, use, store, and share Your Personal Data, and your rights in relation to it.
What do we mean by “Your Personal Data”?
Your Personal Data means any information that relates to you and can identify you directly or indirectly. This may include your name, contact details, date of birth, address, and information relating to your financial circumstances.
In the context of Mortgage Bridge acting as a mortgage introducer, Your Personal Data may include:
• Name, date of birth, contact details, address, and identity verification information
• Employment status and broad income details
• High-level information about your mortgage or insurance requirements
• Information needed to introduce you to a suitable FCA-regulated adviser
We only collect data that is relevant and necessary for our role as an introducer.
The basis upon which we process Your Personal Data
We process Your Personal Data on the following lawful bases:
Contractual necessity
To introduce you to an FCA-regulated adviser at your request.
Legitimate interests
To manage our business operations, respond to enquiries, improve our services, and maintain records, provided this does not override your rights.
Legal obligations
To comply with applicable data protection, anti-fraud, and record-keeping requirements.
Mortgage Bridge does not provide regulated mortgage or insurance advice.
Special category data and criminal disclosures
In some cases, you may choose to provide information relating to health, medical history, or criminal convictions. This information is collected solely for the purpose of passing it to an FCA-regulated adviser or insurer who requires it to assess product eligibility.
Mortgage Bridge does not assess suitability, provide advice, or make underwriting decisions based on this information.
How do we collect Your Personal Data?
We collect Your Personal Data directly from you via:
• Online enquiry forms
• Phone calls and emails
• Digital tools used to capture enquiry details
We may also receive limited information from third parties where you have given permission, such as identity verification or credit referencing services used for pre-screening purposes only.
How we use and store Your Personal Data
Your Personal Data is:
• Stored securely on our systems
• Accessed only by authorised personnel
• Used to introduce you to a suitable FCA-regulated adviser
• Shared only where necessary to progress your enquiry
Sharing Your Personal Data
We may share Your Personal Data with:
• FCA-regulated mortgage or insurance advisers
• Mortgage lenders and insurance providers (via advisers)
• Conveyancers or legal service providers (where relevant)
• Credit reference agencies for identity verification
We do not sell your Personal Data.
Marketing communications
We may contact you about our services if:
• You have given explicit consent, or
• You are an existing customer and the communication is relevant
You can opt out at any time using the unsubscribe link or by contacting us directly.
Automated processing and pre-screening
We may use automated tools to carry out pre-screening checks only, such as assessing whether an enquiry may meet basic lender criteria.
These checks do not constitute advice or automated decision-making. You may request manual review at any time.
Data transfers outside the UK
Where data is transferred outside the UK, appropriate safeguards such as Standard Contractual Clauses will be used.
Data security and retention
We take appropriate technical and organisational measures to protect Your Personal Data.
Your Personal Data will generally be retained for a minimum of six years, or longer where required for legal or compliance purposes.
Your rights
You have the right to:
• Access your Personal Data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing
How to contact us
If you have questions or wish to exercise your rights, contact:
Mortgage Bridge Ltd
Email: hello@mortgagebridge.co.uk
Telephone: 0333 301 4023
You may also complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk
Important information: Mortgage Bridge provides information only and acts as a mortgage introducer. We do not provide mortgage advice or make lender recommendations. We can introduce you to an FCA-regulated mortgage adviser who can provide personalised mortgage advice.